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Return Policy

  At The Joanna's Cuties, we always do our best to serve our loyal customers. If you're not completely satisfied with your order, we will do everything we can to try and make it better!

Please inspect your order for any damages as soon as you get it. If you think that you've received a defective or incorrect item, contact our customer service team within 3 business days of receipt of your order, so we can take care of it.
Here is a simple run-down of the rules and procedures for returns:
  • All returns must be received within 30 days* of the date that we ship out your order.
  • All returns must be made within 14 days of the date that we ship out your order for FULL REFUND or within 30 days for STORE CREDIT.
  • All items received after 14 days of the date we ship out your order can be returned for STORE CREDIT only.
  • STORE CREDIT is issued in the form of a GIFT CARD CODE sent via email provided at checkout.
  • Anything purchased with any form of personalization is a FINAL SALE and is not eligible for return.
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.   
  • Returned items must remain unwashed and unworn with original packing and tags intact.
  • Include your return form and original receipt.
  • Shipping is non-refundable, unless there was a mistake on our end.
  • Customers are responsible for all return shipping fees.
  • Please allow us 5-7 business days to process your return once it is received at our store.
  • DOWNLOAD YOUR RETURN FORM  HERE.

 

*Please allow 5-10 days for package transit. This will ensure that we receive   your return within the 30 day window.

 

EXCHANGES 

We are offering exchanges for the SAME item but in a different SIZE if available! If you wish to exchange your item for a different size, please indicate that on the return form. An exchange order for the new size will be processed and shipped out to you within 5-7 business days. Shipping charges may apply. You will receive an order confirmation email to the email address on the original order. Please note that the exchange is subject to availability. If we do not have the item and size in stock when we receive your return, we will process the return as a STORE CREDIT or REFUND depend of your date of purchase. Personalized items are not eligible for exchange.

 

RETURN POLICY

 We know that ordering things online can be a gamble since you can’t touch the items or try anything on, and because of that we try our best to be very return-friendly. However, as in life, there are certain rules that must be followed so that we can help you out!

  • Any goodies you purchased must be returned within 30 days of the date that we ship out your order.
  • Returned items must remain unwashed and unworn with original tags.
  • Anything purchased with any form of personalization is a FINAL SALE and is not eligible for return.
  • Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
  • All of the online orders can also be returned/exchanged at our local store in Point Pleasant Beach NJ with the proof of purchase.
  • Your original shipping cost is non-refundable unless you have received a wrong or defective item.
  • Please allow 5 to 7 days to receive a REFUND or GIFT CARD CODE via email provided at checkout.

    OUR RETURN ADDRESS:

    Joanna's Cuties
      651 Arnold Ave 
    Point Pleasant Beach NJ, 08742

     

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